Please follow the return procedure explained below so that we can manage your return as quickly as possible.
Not satisfied with J&JOY products you ordered? Don't worry, you have 30 days to return them. If the item is defective, please contact our customer service department first so that they can arrange to look at the defect (firstname.lastname@example.org).
After we receive and examine the items, we will either exchange them or offer a refund. Items must be returned to us in their original packaging, accompanied by the return receipt you will receive by e-mail. Items returned must be labelled and must not be soiled, torn or damaged.
If you wish to exchange your items, we will email you a voucher to the value of the amount of your return as soon as your parcel is received and accepted by our returns service.
Please note that although we are anxious to provide you with quality service, we do not refund the cost of return. Returns will be refunded only if the product is defective. In this case, please first contact customer service via email@example.com so that we can analyse the problem.
The returned article remains your responsibility until it reaches us. We strongly recommend that you use a transporter with an insurance and tracking number, for example Hytchers.
To make a return via Bpost, you can follow the steps below:
You can also send back your package with the Belgian start-up Hytchers, a new ecological solution that collaborates with commuters-deliverers to transport parcels. The shipments are tracked and insured against steal and degradations for a price of 3,95 €. The procedure can be done online on : Hytchers-Returns.
You can also send back your package through a DPD Parcelshop. The procedure has to be done online : www.dpdwebparcel.be. You can fill in the following information in “Receiver” :
For further information, please contact us at : firstname.lastname@example.org
You have 30 days to send us back your order. More info here: https://www.jn-joy.com/en/return-exchange/
It’s simple, the process is described here: https://www.jn-joy.com/en/return-exchange/
We cover shipping costs unless it is a return, then it is the buyer’s responsibility. In case of a defective product or an error on our part, we will refund them. Please, in case of a defect item, contact us first: email@example.com.
Yes, you just need to send an email to our customer service to make an appointment: firstname.lastname@example.org.
Easy peasy, you simply send an email to email@example.com including the reference number that is given in the package.
The J&JOY website is an online store that is only located on the internet. Therefore it is not possible to return an online order to one of our boutiques. If you wish to buy from a store, you can find the store nearest you by clicking here: http://webshop.jn-joy.com/en/content/8-stores.