Please follow the return procedure explained below so that we can manage your return as quickly as possible.
Go to a Bpost office, ask them to send the package as a free return for J&JOY. We have a contract with them.
You can also send back your package with the Belgian start-up Hytchers, a new ecological solution that collaborates with commuters-deliverers to transport parcels. The shipments are tracked and insured against steal and degradations for a price of 3,95 €. The procedure can be done online on : Hytchers-Returns.
You can also send back your package through a DPD Parcelshop. The procedure has to be done online : www.dpdwebparcel.be. You can fill in the following information in “Receiver” :
For further information, please contact us at : firstname.lastname@example.org
You have 30 days to send us back your order. More info here: https://www.jn-joy.com/en/return-exchange/
It’s simple, the process is described here: https://www.jn-joy.com/en/return-exchange/
We cover shipping costs unless it is a return, then it is the buyer’s responsibility. In case of a defective product or an error on our part, we will refund them. Please, in case of a defect item, contact us first: email@example.com.
Yes, you just need to send an email to our customer service to make an appointment: firstname.lastname@example.org.
Easy peasy, you simply send an email to email@example.com including the reference number that is given in the package.
The J&JOY website is an online store that is only located on the internet. Therefore it is not possible to return an online order to one of our boutiques. If you wish to buy from a store, you can find the store nearest you by clicking here: http://webshop.jn-joy.com/en/content/8-stores.