Privacy policy

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In force since : 25/05/18

We make it a point of honour to respect the privacy of our users and to treat their personal data in the strictest confidentiality and in accordance with the legislation in force.

The purpose of this Privacy Policy is to inform you, in all transparency, about the data we collect, the purpose for which we collect it, how we use it and the rights you have regarding the processing of your personal data.

On this page, we provide you with a simplified version of our privacy policy in the form of questions and answers. We also invite you to read the full version available here.

We draw your attention to the need to read this policy carefully. Should you have any further questions, please do not hesitate to contact us at support@jn-joy.be

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

J&JOY is responsible for the processing of your personal data.

J&JOY SA
Avenue Edmond Leburton 6
4300 Waremme
Belgium

BCE N°: BE08 9688 2685

support@jn-joy.be

2. WHAT DATA DO WE COLLECT?

We collect your data - personal or not - for different purposes which are defined below (see point 3). The personal data transmitted to J&JOY are those that you have voluntarily transmitted to us. These include the following categories of data:

  • your identification data (surname, first name, title, e-mail address, date of birth and delivery address);

  • your bank details (bank card number, IBAN and BIC/SWIFT) and billing information;

  • our communications (by email or other means);

  • the type of domain with which you connect to the Internet;

  • the IP address assigned to you;

  • the date and time of your access to our site;

  • location data or other data relating to communication;

  • the pages you have consulted on our site;

  • the type of browser, platform and/or operating system you are using;

  • the search engine and keywords used to find the site;

  • your navigation preferences;

  • Any other data you may provide.

3. WHY DO WE COLLECT YOUR DATA?

We collect your data mainly to send our newsletter, to process your order, to improve our service and, more generally, so that we can communicate easily with each other. Finally, your data also allows us to improve and facilitate your navigation of our site. The legal basis for processing your data is listed in the full version of the Privacy Policy.

4. HOW DO WE COLLECT YOUR DATA?

Most of your data are communicated to us by your active intervention. This is the case when you send us your identification data to place an order. Other data, such as the date and time of your access to our site, the pages you have consulted or your location data, are collected automatically via the servers consulted and the "cookies" placed on our site. For more information about what a cookie is, what it is used for and exactly what information it collects, please visit our Cookie Policy page.

5. ARE YOUR DATA PROTECTED?

We make it a point of honour to respect the privacy of our users. We apply a strict privacy policy and take all appropriate measures to ensure that our servers prevent as far as possible any leaking, destruction, loss, disclosure, use, access or unauthorised modification of your data.

To guarantee optimal security, we use the Ingenico secure payment system to deal with your payment for your order.

6. HOW LONG DO WE KEEP YOUR DATA?

We keep your data for the time necessary to achieve the goals and objectives pursued (see point 3). Once this goal is achieved, we delete them.

7. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

You can at any time ask to verify, access, rectify, delete or transfer your data and to object to the use of your data as well as to request the restriction of your data. To do so, simply send us an email at the following address: support@jn-joy.be. We will then make every effort to do what is necessary as soon as possible.

8. WHO HAS ACCESS TO YOUR DATA AND TO WHOM IS IT COMMUNICATED?

Our employees and subcontractors have access to your data only to the extent necessary for the execution of your order and/or for the fulfilment of the objectives pursued (see point 3). Each of them is subject to an obligation of strict confidentiality. The categories of recipients are listed in the full version of the Privacy Policy.

9. DO WE TRANSFER YOUR DATA ABROAD?

We will only transfer your data to a non-EU country if that country provides a level of protection equivalent to that available to you in your country of residence (for more information, see: https://goo.gl/1eWt1V).

10. HOW DO YOU RECEIVE OUR INFORMATION?

We only use your email address to offer you items, services and products similar to the one or ones you have already ordered from us.

With your consent, or on the basis of our legitimate interest based in particular on our relationship, we will subscribe you to our newsletter and offer you other similar products or services likely to interest you. You can unsubscribe and withdraw your consent to these communications at any time by sending an email to the following address: support@jn-joy.be.

11. WHAT IS OUR POLICY REGARDING DATA CONCERNING MINORS?

Neither our site nor the sale of our items are addressed to children under 18 years. If you discover that your child (a minor, under the age of 18 years) has provided us with his/her personal data without your consent, contact us at the following address: support@jn-joy.be.

12. WHAT HAPPENS IF THE POLICY IS AMENDED?

If we change this policy you will be notified through our website. Do not forget to consult the Privacy Policy regularly and, ideally, each time you visit our Website. The effective date of the Policy appears at the top of this document.

13. WHAT SHOULD I DO IN CASE OF DISPUTE?

Lengthy legal proceedings benefit no one. In the event of a dispute between us, we undertake to give priority to dialogue and openness in the search for an amicable solution. You may also contact the Data Protection Authority. Sections 7 and 16 (Appendix 2) contain more detailed information.

By continuing your visit to this site, you agree to the use of cookies to provide you with personalized offers and information as well as producing statistics on site visits.

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