Frequently Asked Questions

WHAT CAN I DO IF AN ITEM IS NOT AVAILABLE ONLINE ?

When it’s not possible to select an on the webshop, it means that it is out of stock online, but it may still be available in stores.

I CANNOT ADD AN ITEM TO MY SHOPPING BAG, IS THIS NORMAL ?

If the item added to your shopping bag does not appear, it is because the product is no longer available on our webshop. It is however potentially available in one of our stores.

THE MESSAGE “AVAILABLE IN STORE” APPEARS. IN WHICH STORE CAN I FIND THE ITEM I’M LOOKING FOR ?

Unfortunately, we are not able to see the remaining stock of our resellers, for this reason we suggest that you contact them directly by clicking on this link: https://www.jn-joy.com/en/content/8-shops

WHAT IS THE BEST WAY TO SUBMIT AN ORDER AND VALIDATE THE PAYMENT ?

When you have chosen an item, add it to your shopping bag, click on “place order”, accept the terms and conditions, select the payment method and confirm your order. You will then receive a confirmation email. The order will be processed within 48 to 72 working hours after the order validation.

I WOULD LIKE TO CANCEL OR MODIFY MY ORDER, WHAT SHOULD I DO ?

For technical and logistical reasons, an order can’t be modified or cancelled.

I HAVE RECEIVED A VOUCHER BUT I DON’T KNOW HOW IT WORKS

Just go to our online store https://www.jn-joy.com/en/ > click on the item of your choice > select your size > add the article to your shopping bag > place your order > and insert your code in the box “You have a voucher?”. The amount will automatically be deducted from your order.

I HAVE RECEIVED A DISCOUNT BUT IT ISN’T WORKING

In this case, please send us the voucher code and the error message by email to support@jn-joy.com.

HOW CAN I CONTACT THE CUSTOMER SERVICE ?

For any questions that cannot be answered by the FAQ, the customer can contact Customer Service by using the following email address: support@jn-joy.com or phone number: 019/30.25.82.

HOW DO I KNOW WHICH STORE IS LOCATED CLOSEST TO ME ?

It couldn’t be easier, simply click on this link: https://www.jn-joy.com/fr/content/8-boutiques and select the city closest to you.

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