When it’s not possible to select an on the webshop, it means that it is out of stock online, but it may still be available in stores.
If the item added to your shopping bag does not appear, it is because the product is no longer available on our webshop. It is however potentially available in one of our stores.
Unfortunately, we are not able to see the remaining stock of our resellers, for this reason we suggest that you contact them directly by clicking on this link: https://www.jn-joy.com/en/content/8-shops
When you have chosen an item, add it to your shopping bag, click on “place order”, accept the terms and conditions, select the payment method and confirm your order. You will then receive a confirmation email. The order will be processed within 48 to 72 working hours after the order validation.
For technical and logistical reasons, an order can’t be modified or cancelled.
Just go to our online store https://www.jn-joy.com/en/ > click on the item of your choice > select your size > add the article to your shopping bag > place your order > and insert your code in the box “You have a voucher?”. The amount will automatically be deducted from your order.
In this case, please send us the voucher code and the error message by email to firstname.lastname@example.org.
For any questions that cannot be answered by the FAQ, the customer can contact Customer Service by using the following email address: email@example.com or phone number: 019/30.25.82.
It couldn’t be easier, simply click on this link: https://www.jn-joy.com/fr/content/8-boutiques and select the city closest to you.
Your security is our priority!
In these difficult times, we take all necessary precautions: our eshop operates normally and high security measures are taken in our warehouse.
To make your life as easy as possible, we offer you deliveries AND returns, starting this Saturday March 14th and until Friday April 3rd inclusive.
For any further questions, we are at your disposal: firstname.lastname@example.org.
Stay warm, take care of yourself and your family!
The J&JOY family